Support

FAQs

What kind of training does CPN provide?

We provide training and continuing education for our customers. You’ll also receive user training manuals to learn all about CPN’s products and services. And we’ll send you any updates on industry-related rule and regulations affecting your account. The more you know, the better we can serve you.

Does CPN offer online help?

Check out our Live Chat feature to get your questions answered by a CPN representative. Also, the CPN blog is very helpful in answering questions and staying up-to-date with industry and regulatory changes.

What are CPN’s tech support hours?

US-based technicians are ready to help 24/7, every day of the year. We never sleep, so you don’t lose any sleep about your system.

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Glossary

ACH

Automated Clearing House. A form of electronic payment designed for electronic checks.

Backup Withholding

A 28% fee that can be charged by the IRS, and taken directly from settlement amounts, if the merchant account has not properly validated its TIN number.

Card Association

Brand-level companies like Visa, MasterCard, and American Express, which define rules associated with using their brand for credit card transactions.

Discount Rate

The fee for handling a transaction. Named because it is the amount that is “discounted” from the total sale price by the credit card processor.

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